In a time where we’re texting more than ever, it is vital that consumers have that ability with your business also.
Engagement with text messaging is absolutely incredible, with 98% of messages being read by their recipients, 90% of those within 3 seconds. That’s why Status Recap has offered powerful text messaging features for multiple years, including the ability for customers, constituents, and interested parties to follow and communicate about their projects via text and multimedia (MMS) messaging.
In the summer of 2020, we’ve made our platform even more powerful, with the ability for your company to get its own text enabled phone number (we may also be able to text enable your existing phone number, you can contact us if you are interested). With your own text enabled phone number, anyone can follow your company simply by texting “follow” to your company’s custom phone number. They can also continue to follow any of your projects by texting your &;ldquoProject Follow Code.”
Customers and potential customers can use your custom phone number to message your company at any time. A study shows ) that over half of consumers would prefer texting over a phone call for reaching customer support. We all lead busy lives, and according to many statistics, our attention spans are becoming shorter than ever – so why not make it easier for your busy customers or leads to reach you via SMS?
You can respond to customers and potential customers directly from our iOS, Android, or web app and keep them happy and engaged in real time.
You can also choose to forward voice phone calls to your text enabled phone number to any phone number you choose. With this feature enabled, you can also choose to invite any caller to your company to follow your company with an automatic text message at the conclusion of their phone call.
Here are a few of the reasons to move away from asking people to “Follow” you on the big social media platforms, and have them follow you with Status Recap instead: